SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DD (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dopedrips.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good
Works perfectly, I have used it for about a month and the battery is still above the 80%, the fingerprint reader response is very fast
Very good in general, commes with a !!non!! recharchage battery pls do not charge. The bluetooth range is limited with the hub. Setting the lock will only work with the app. The fingerprint may not be very reliable when cold. The app does not backup the settings, when removing the device all settings and fingerprints are deleted and you cannot copy it to a new device, have to add every card and finger print manually again. But the device works as described with finger print, card (also other RFID), emergency key or over the hub (optional) remotely from everywhere you have internet by cloud. Very usefull if you wanna grant cleaning staff access when you are not home. Remember it only activates the cylinder to be turnable, it will not automatically (un)lock the door. The hub is very tiny and runs with little power on USB, I connected it with the USB port on my internet router. I am very satisfied.
works like in description
good product, fast shipping
The lock works as intended. The fingerprint recognition does not work as well as on my smartphone but it is good enough. The manufacture finish is not that good. The inner peace is wobbly
In the absence of d 'instal · lar-ho A la porta, va tot perfectament, empremtes, targetes i claus. L 'aplicació is in anglès però not a problem. Ja vorem si ho trobe prou segur una volta ficat.
Sometimes fingerprints not reading correctly
Satisfied with the product
All ok works very well not complicated system
good cylinder
it's ok for the price. u cannot lock remotely only activate the lock too if u have got the attachment hub I, unfortunately, didn't get that. it has many wrong readings before it actually works. but for the price it's ok
Amazing Recommend
Cone to description.. Perfect
The item works very fine easy installation and set up will take a couple more for sure