SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DD (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dopedrips.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great product for the price only bad thing is blade too short, store helped was supposed to send longer blade still waiting
Wonderful, the sounds are amazing, great quality product, beautiful, various laser colors!!
Blade is a bit short but you can't beat the quality for the price even by building one from scratch. Very pleased with this purchase.
Better than what I expected, I like
Good. But was taxed…
no problems with the product
The Saber is amazing very good, the sounds are awesome loved the references of sounds, amazing quality, never saw a saber so good
6th Order Receive super fast, 10 days shipping China > Netherlands track & trace Up to the front door. This Lightsaber Smooth Swing is of top quality. Everything neatly finished, and tested. Tested work 100% all aluminum metal heavy duty model this is the real deal..12 colors of light and 5 sounds. you won't regret it. This store is 100% reliable / fast shipping. I will definitely order more. I highly recommend this seller. I give the seller/shop. A big 5✨✨✨✨✨ stars, thank you seller. May the power be with you
Very good and entertaining the product. That would be nice if you brought your own charger.
Product top galaxy! Super recommend the store! One of the best planet!
Love the design! it's weighty and feels high quality. Being a RGB base-lit it's functionality is limited but I bought it as a display saber so it doesn't matter.
Very happy with my purchase! It didn't take long for 15 days to arrive!
A great sword for your money.
Very good product, even the sheet is a little short but the product quality 10/10
It's great, it's worth it. I arrive earlier than planned.
Good looking saber as described. A bit short but that's in the description. For the price, it was/is great. Took a couple of weeks to get my items, but that also is expected. I was just anxious to get them.