SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DD (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dopedrips.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For me it came quickly... Very good recommend can buy.
Our very fond of the products came right and quickly
They have good quality for the price, arrived on time!
Very well packed. I loved the quality and the price! Buy without fear of getting it wrong! Arrived before the deadline.
Nickel super good states and very well packed! For the price is worth it!
Great! Very handsome. Real silicone material. Slight smell but which will surely go to the wash. Fast shipping and super well packed. Serious store. Order your eyes closed!!++++++
Shvidka delivery of Mistespres. The product is good to the list
It's hearty once. 100% not silicone. It's only coated, and it's a question of how much the coating will last.
Delivery to yakt about 4 weeks. The track was tracked, the store packed 2 layers in a pimp, everything arrived well. All as described, wooden handle with silicone tool
I love coming in ahead of schedule. I recommend it. Thank you store
Order placed the 09 January, shipped the 14 and supplied the 24 January 2023 Correct delivery time, just at the limit of the expected time. Perfectly wrapped (individually) and protected in bubble paper and then in a solid cardboard box, the kitchen utensibles arrived without damage during transport However, I noticed scratches on the inside of the plastic storage container, due to the wooden sleeves of the utensibles ^ ^ Everything conforms to the description I needed new silicone utensibles to replace old plastic ones (supposed to be heat resistant) .. But who tended to melt! And these made of silicone fit perfectlyThis set is very complete for me who only occasionally does the cooking ^ ^ I also bought a second set, in order to offer it to a close friend, because she loved it. I totally recommend
Everything is correct. Arrived very quickly. We expected it a little larger in size over all the serving Dipper and ladle, but they still do.
Are beautiful and well finished the material, great silicone
Excellent quality! Loved them! Perfect size!
Very high quality product I would definitely recommend this
These are very nice. They clean up great, look great, don't melt, don't scrape your pans, and they are decently sturdy.These utensils are so flexible which enables you to scrape out almost everything from the bowl.This is a great set. Very good quality. Love the colours.Fast delivery.
I needed a whole new set of spatulas. These are handsome, in a sleek black, sturdy and heat resistant. The price was OK and the arrived when I needed them. I would recommend this.these add a little sleek pizazz to your kitchen. They go well with our industrial kitchen design.
These are very easy to clean and very sturdy. We haven't had any problems at all with these. Heat resistance is outstanding. Would recommend these if your needing a great set for the Kitchen