SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DD (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dopedrips.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came faster than other parcels, convenient and easy. One minus-there are no instructions in Russian.
The iron is working, there is enough power for linen and clothes, the steam shock is good, it slides perfectly, it heats up and cools very quickly. The cable is short, there are no instructions on the Russian, the quality of the plastic questions, the paper box is immediately thrown out. Ordered irons for every day at several sites for his wife, soon the Singapore assembly will arrive, said that this one suits everyone. Delivery by courier, on time.
The order arrived in Karaganda in 45 days well packed without damage.
I want to note very good packaging, the parcel arrived in air bags, the box was also with tape inside and there was also packaging inside. Everything came whole and not crumpled. Instruction in English, but easily translated. Very cool iron, it is heated to Max literally 1-2 minutes, steam and spray work perfectly, you can adjust the steam supply. There is a self-cleaning button (heat the iron to the maximum, press the button and steam drives all the holes) will not get clogged during operation. It is easy to pull out, the wireless iron clamp is not complicated, but it is not Luftid either. Not heavy. Can be ironed with or without a wire, preheating to the desired temperature. The iron is very enough, ironing things well, a large circle of heating will help to better choose the right temperature. The parcel was delivered by the Courier shipping DPD. I recommend the store to everyone. Also thank you very much for the speed, packaging and good product to the seller♥
Thanks. the iron itself perfectly shows itself in work, very light, which is also nice. beautiful design.
Super
Very well received and works very well I am very happy
Very long sent and long delivery
gd iron gd store, charges quickly
The first is our wireless iron. And we really like it. Stylish, bright, easy to control (I mean buttons). The charge wire is quite long. Not easy, heavy, but I like them. Very satisfied with the purchase. Now ordinary and do not want to use after it.